Saying No to Sales
But everything you add to your product dilutes everything else. It becomes harder to use. It becomes more expensive to support. And chasing individual features and one-off fixes can unfortunately shield you from coming up with even simpler approaches that solve this problem and seven others at the same time.
That’s not to say you should ignore customer feedback, or ignore your sales channel, or anything of the sort. It just means you deeply consider every little product change you make. It means you only make these changes if it aligns with your goal and will make your users happier in the long-term. It means you’re proactive rather than reactive.